Privacy Policy

This Privacy Policy explains how CROPVOBALAJI AGRO PRIVATE LIMITED, trading as Cropvo Balaji("we", "us", or "our"), handles personal information when you visit our website, submit an enquiry, place an order, or communicate with us. It should be read together with our Terms & Conditions.

1. Information we collect

Depending on how you interact with us, we may collect:

• Identity and contact details: name, business name, email address, telephone number, and communication preferences.
• Order and delivery details: products, quantities, billing or delivery address, pincode, invoice information, and order references.
• Payment-related records: payment status, method, amount, and transaction reference received from a payment provider. We do not ask you to submit card, UPI PIN, OTP, or online-banking credentials through our contact forms.
• Communications: enquiries, support messages, feedback, and records of correspondence.
• Technical information: IP address, device and browser information, pages viewed, approximate location derived from IP, and basic diagnostic or security logs.

2. How we collect information

We collect information directly from you when you complete a form, place or discuss an order, contact us by phone or email, or otherwise provide it. Some technical information may be collected automatically through essential website technology, hosting logs, and similar tools. Service providers may also send us information needed to confirm a payment, dispatch, or delivery.

3. Why we use information

We may use personal information to:

• respond to product, wholesale, delivery, and support enquiries;
• review, confirm, fulfil, and track orders;
• prepare invoices and maintain accounting, tax, and transaction records;
• communicate important order, policy, or service updates;
• prevent fraud, misuse, and security incidents;
• operate, troubleshoot, and improve the website and customer journey; and
• meet applicable legal, regulatory, and dispute-resolution obligations.

Where required by applicable law, we rely on consent or another permitted basis for a specified purpose. You may withdraw consent for future processing by contacting us, subject to information we must retain or use for lawful purposes.

4. When we share information

We do not sell personal information. We may share the minimum information reasonably necessary with:

• hosting, communications, customer-support, analytics, and technology providers;
• payment providers, banks, accounting providers, and fraud-prevention services;
• courier, freight, warehousing, and delivery partners;
• professional advisers, auditors, insurers, and other service providers bound by appropriate duties; and
• government, judicial, tax, regulatory, or law-enforcement authorities when lawfully required.

A provider may process information on our behalf under its own infrastructure and security practices. We select and engage providers for specific operational purposes and limit the information shared to what is relevant for that purpose.

5. Cookies and similar technology

The website may use essential browser storage or cookies to keep the cart functioning, maintain security, remember basic preferences, and understand technical performance. You can control cookies through your browser. Blocking essential storage may affect cart and checkout functions.

6. Retention

We retain personal information only for as long as reasonably needed for the purpose for which it was collected, including order fulfilment, customer support, fraud prevention, legal claims, and statutory accounting or tax requirements. Retention periods vary by record type. Information that is no longer needed is deleted, anonymised, or securely archived where deletion is not immediately possible.

7. Security

We use reasonable administrative and technical safeguards appropriate to the nature of the information we handle. No website, storage system, or transmission method can be guaranteed completely secure. Please do not send passwords, OTPs, UPI PINs, card details, or online- banking credentials by email or through an enquiry form.

8. Your choices and requests

Subject to applicable law, you may ask us to:

• confirm whether we hold personal information about you;
• correct or update inaccurate or incomplete information;
• delete information that is no longer required for a lawful purpose;
• withdraw consent for future processing where consent applies; or
• address a concern about how your information has been handled.

We may need to verify your identity and the relevant transaction before acting on a request. Some records cannot be deleted immediately where retention is required by law, needed to complete an order, or necessary to establish or defend legal claims.

9. Children

Our products and ordering services are intended for adults and business buyers. We do not knowingly seek personal information from children. A parent or guardian who believes a child has provided information may contact us to request review and deletion where appropriate.

10. Third-party links

Links to payment, delivery, map, or other third-party services are governed by those parties’ own terms and privacy notices. We are not responsible for the content or data practices of an external service.

11. Changes to this policy

We may update this policy when our practices, services, or legal obligations change. The effective date at the top identifies the current published version. Material changes will be communicated through the website or another appropriate channel.

12. Privacy contact and grievance

To make a privacy request or raise a grievance, contact us using the details below. Please include enough information for us to identify the relevant enquiry or order, but do not send payment credentials or unnecessary identity documents.