Shipping Policy

This policy explains the steps before and at dispatch for orders placed with Cropvo Balaji. Delivery estimates after dispatch, delivery attempts, proof of delivery, and receipt inspection are covered in our Delivery Policy.

1. Shipping coverage

We accept orders for delivery within India where the product, package dimensions, transport mode, and destination pincode can be serviced. Availability may vary for remote areas, restricted locations, oversized equipment, and goods requiring specialist handling. If normal shipping is unavailable, we may offer a freight quote, depot delivery, buyer-arranged collection, or cancellation and refund.

2. Order verification

Before dispatch, we may verify:

• product and quantity availability;
• the recipient name, telephone number, complete address, landmark, and pincode;
• billing or tax details required for the invoice;
• payment confirmation and fraud-prevention checks; and
• pincode serviceability, freight cost, access limitations, and handling requirements.

Dispatch may remain on hold until missing or inconsistent information is clarified. Please respond promptly to a verification request to avoid delay.

3. Processing time

• Standard in-stock products: normally prepared for dispatch within 1–3 business days after order and payment confirmation.
• Bulk, oversized, assembled, or special-procurement products: may require a longer lead time, which will be communicated before confirmation or as soon as known.
• Business days are Monday to Saturday, excluding public holidays and days on which carriers or relevant facilities are closed.

A processing estimate is not the delivery date. Orders placed after a daily cut-off, on a Sunday, or on a public holiday begin processing on the next applicable business day.

4. Packaging and shipment format

Products are packed in a manner appropriate to their size, weight, and handling needs. We may reuse suitable protective or outer packaging when it does not compromise the product. Accessories, manuals, or components may be packed inside the main carton. Large or mixed orders may be divided into multiple packages or consignments and may arrive separately.

5. Shipping and freight charges

Shipping charges depend on weight, volumetric size, destination, carrier, declared value, handling, and delivery mode. The applicable charge is shown at checkout, included in a quotation, or communicated for approval before the order is confirmed. Oversized, heavy, remote-area, or specialist shipments may attract additional freight or handling charges that are not available through an automated calculator.

6. Address and contact changes

Review the recipient name, telephone number, address, landmark, and pincode before confirming the order. Contact us immediately if a correction is needed. We can only change an address if the order has not been dispatched and the revised destination remains serviceable. A carrier may charge for re-routing, return, or re-dispatch after handover.

7. Dispatch confirmation and tracking

When tracking is available, the consignment number or carrier details are sent to the email address or phone number associated with the order. Tracking may take up to 24 hours after handover to show its first scan. Freight, local transport, or buyer-arranged collection may use a different acknowledgement instead of consumer parcel tracking.

8. Split shipments and partial availability

We may split an order when products are packed separately, held at different locations, or require different transport modes. Where a material item becomes unavailable before dispatch, we will contact you to agree on a substitute, revised dispatch date, partial shipment, or refund for the unavailable item.

9. Buyer-arranged pickup or transport

Collection or buyer-arranged transport is available only when expressly agreed. The collection contact may need the order reference and authorisation. Goods should be inspected at handover where practicable. Responsibility transfers as provided in the agreed collection or commercial terms, subject to applicable law.

10. Shipping delays

Dispatch or movement can be affected by weather, flood, transport disruption, strike, public restrictions, carrier capacity, supplier delay, road conditions, or other events outside reasonable control. We will share available updates and, where an order cannot be fulfilled, discuss a revised plan or refund as appropriate.

11. International shipping

The website does not currently offer standard international checkout or shipping. Any export enquiry requires separate written commercial, compliance, documentation, tax, and freight terms before it can be accepted.

12. Shipping support